Out of Hours Support – Join Our Thriving Team Are you ready to take your career to the next level? We are looking for a motivated Out of Hours Support team member to join our dynamic company at the forefront of the security industry. Position: Out of Hours Support Location: Plymouth, PL6 5WR Shift Pattern: Friday to Monday, 07:00 – 19:00 Pay: £14.00 per hour As part of our dedicated team, you will have the opportunity to work in a fast-paced environment with real career development prospects. We offer a supportive and rewarding workplace, where your experience and expertise will be valued. Don't miss the chance to be a part of a thriving company with opportunities for growth Apply today Shift Management: Ensure all shifts, holidays, sickness, and absences are covered by efficiently rostering core and relief officers. First Point of Contact: Provide support and assistance to security staff with their queries out of hours. Health and Safety Compliance: Adhere to agreed practices relating to Health and Safety and quality management. Audit Standards: Ensure compliance with internal and external audit standards. Issue Escalation: Manage operational issues effectively and escalate them as necessary through the Duty Manager escalation procedures. Operational Documentation: Assist the Branch team in updating operational documentation. Scheduling: Handle out-of-hours scheduling and update officers' diaries using the electronic system. Return to Work: Conduct return-to-work interviews upon request from the Branch team. Best Practice Sharing: Support other branches and functions by sharing best practices. Relationship Building: Build strong and positive working relationships with sites, supervisors, and officers to ensure high service delivery standards and foster a positive internal mindset. Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company. Person Specification Self-Management: Demonstrates ability to manage self effectively. Decision Making: Shows strong decision-making skills. Communication Skills: Excellent communication abilities. Operational Excellence: Strives for operational excellence Customer Management: Skilled in managing customer relationships Relationship Building: Proficient in building and maintaining strong relationships Must have a valid SIA Licence. Must have the right to work in the UK. Driving Licence and access to the vehicle. Have a five-year check able employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period. Excellent IT skills, proficient in using Microsoft Office packages Outstanding communication, customer service, administration, time management and organisational skills Must have the ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness Experience in scheduling within large shift - based organisation. Experience using Timegate (rostering system)