Job Description This role is a permanent full-time position, working a 35 hour week, flexibly between Monday – Friday 07:00 – 19:00 The purpose of this job is to perform analysis of pharmaceutical raw materials, drug substance, and finished product and produce accurate results within an acceptable timeframe. To perform routine and non-routine analysis using traditional and modern analytical techniques, as required by the Lead Analyst or customer representative. To review analytical data for GMP compliance. To initiate and follow-up OOS results and action limits as per customer procedures. To participate in the preparation of reports. To document data as dictated by current client policies and procedures. To collect and measure productivity through agreed metrics such as number of tests performed, cycle times, lab/product issues, number of hours worked per project, etc. Ensure that the customer gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and GMP compliance. To prepare and approve results for tests in which they have received the appropriate training and are deemed competent. To understand and be constantly aware of the customer’s requirements and strive to meet or exceed those requirements keeping in mind the customer process end points. To deal with customer queries and contact designated personnel, with appropriate support from onsite leadership, with any relevant information or issues relating to test results or the service in general. Support local audits as required, To perform testing in accordance with customer procedures. To revise SOPs as required by the Lead Analyst. To keep the laboratory area clean and tidy in both ‘seen’ and ‘unseen’ areas. To provide cover for other members of staff as required and for taking part in the customer’s weekend rota and/or overtime schedule. To ensure that all documentation is carried out on time, is accurate and legible and conforms to the relevant quality standards. Must be able to mentor junior members of the team with this regard. To ensure that the customer’s requirements are fully met or exceeded and in so doing will be flexible to work in any area of the business as is required.