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Client:
Tarmac
Location:
Bircotes, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a9b10a9d5d6c
Job Views:
2
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
Job Introduction
We are currently looking for a part-time Fulfilment Coordinator to join our friendly team in Bawtry on a 6-month fixed term contract, working 22.5 hours a week.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment, and it’s important that our people come from a variety of different backgrounds.
Main Responsibilities
1. Ensure adherence to all transport legislation and safety protocols, understanding that safety starts with me.
2. Ensure all policies, processes, and tools are utilized to ensure customer deliveries are executed with a high level of accuracy and within service level agreements.
3. Analyze network performance, identifying opportunities for continuous improvement with a focus on maximizing profits and reducing costs, including no-show fines.
4. Handle the throughput of inbound calls, ensuring all calls are dealt with in line with SLA.
5. Utilize SAP and any telematics software for inbound queries, ensuring clear and precise updates and resolutions are provided to relevant stakeholders.
6. Escalate issues and communicate outcomes where appropriate, implementing recommendations to avoid recurrence.
7. Handle all bookings, cancellations, and waiting time notifications, ensuring customers and appropriate stakeholders receive communications of delivery changes.
8. Monitor high-risk customers, ensuring action is taken where appropriate.
9. Handle incoming complaints, taking appropriate action to resolve.
The Ideal Candidate
The ideal candidate for the role of Fulfilment Coordinator will be a positive team player who can communicate effectively and deliver exceptional customer service.
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