Our client, The Southern Communications Group is a dynamic and fast-paced telecommunications business with nearly 60 years experience, with a reputation for excellent customer service and unrivalled career development. Their services combine multiple disciplines where they overlay each with a comprehensive service and high touch customer engagement: Managed IT services, Cyber Security Services, Unified Communications, Networks, Business Mobile and Private Cloud.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Due to their continued growth, they are now looking for an Education Account Coordinator to join their team in Dummer, Basingstoke. You will be the main contact for the assigned SCG customers within education sector.
Education Account Coordinator, role:
Delivering exceptional customer service and exceeding their expectations
Dealing with queries resulting in outbound contact as well as inbound calls from customers and colleagues plus a high volume of emails
Making outbound calls to review your account base searching for upsell and cross sell opportunities focusing on increasing the profitability of the base
Renewing your account base to ensure that customers are in appropriate contracts for their business
Managing phone and email enquiries covering all areas of the account (inc billing and service-related matters)
Participating in companywide incentives and projects to maximise the value of the accounts including sales and administrative tasks
Outbound Review calls to hit monthly target
Seeking Trust Pilot Reviews
Maintaining accurate records on our CRMs and utilise the required pipeline and quoting portals
Education Account Coordinator, the person:
Previous experience within a similar role and comprehensive industry knowledge
Sales intuitive and commercially aware
Strong customer service skills
High level of attention to detail
Positive can-do and proven problem-solving attitude
Excellent communication and decision-making skills
Ability to prioritise workload
Honest and tenacious
IT Literate
Education Account Coordinator, the benefits:
Competitive Salary
Day off for your birthday
Flexible working hours
On-site canteen offering free breakfast (pastries) and lunch (soup) daily
TPBN1_UKTJ