Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?
If you answered yes, we would love to hear from you - come and join our team.
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Adult Eating Disorder Service.
Working as part of both the Richardson Eating Disorders Service and the Community Adult Eating Disorders Service, you will be based some days each week at the Royal Victoria Infirmary and others at Walkergate Park Hospital, so the ability to travel to different sites is essential.
Main Duties of the Job
The following core skills and experience are essential to the post:
The post will include providing Ward Clerk support to Ward 31A, the service's 5-bed Specialist Eating Disorder Unit based at the Royal Victoria Infirmary. The post will have its own day-to-day tasks as well as provide limited cover during B3 absence. Tasks will include, but are not limited to:
* Entering timetabling appointments from patient attendances
* Scanning, uploading, filing, and requesting/returning files
* Typing and formatting of letters
* Ordering/returning and monitoring of equipment
* Answering calls
The successful candidate will preferably have previous experience of working in a patient-focused work environment, ideally in mental health services, and have the following core skills which are essential to the post:
* Experience in a customer/patient and service user focused environment
* Excellent verbal and written communication and interpersonal skills
* A good understanding of the RiO system
* Good knowledge of Microsoft Office packages and proven IT skills
* Ability to be self-directed, motivated, and contribute positively to the team overall
* Well organized and structured
* This is a busy, developing role and you should be flexible and open to taking on additional tasks as they are identified
The ability to travel between sites is essential as you will be based at both the RVI and Walkergate Park throughout the working week.
About Us
We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Job Responsibilities
Please refer to the attached generic job description outlining duties of an Administration Assistant.
The ideal candidate should have excellent communication, customer service, and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria, you may not be shortlisted.
Advertising date: 28th January 2025
Closing date: 13th February 2025
We welcome your application.
Person Specification
Education and Qualifications
* Good general level of education up to Level 1 standard in English Language and Maths
* NVQ Level 2 in Business Administration or NVQ Level 2 in Customer Service
Skills and Knowledge
* Working knowledge of Microsoft applications including Outlook, Word, Excel, and Power Point
* Able to input data accurately and efficiently and undertake repetitive tasks whilst maintaining attention to detail
* Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers
* Good organisational and planning skills using own initiative
* Knowledge of working in an NHS environment
* Ability to maintain and update patient information database(s)
Experience
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
* Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls
* Experience of working in an NHS/health care setting and processing NHS/Healthcare documentation
* Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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