Job purpose To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensure the practice complies with CQC regulations. Primary responsibilities The following are the core responsibilities of the Business Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels. The Business Manager is responsible for: Managing the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities Direct line management of the Management Team (MT): Operations Manager Office Managers Functional management of all clinical and administrative staff The practice lead for the recruitment and retention of staff, having an effective appraisal system and resolving disciplinary grievance issues Maintaining and ensuring compliance with HR legislation Ensuring that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Managing the routine financial elements of the practice, including budgets, petty cash, payroll, payments and receipts. This includes PCN income and expenditure, ensuring financial and contractual scrutiny is given on all transactions and activity Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners Briefing the finance lead on a weekly basis and the partners, on at least a monthly basis, on all financial matters, including forecasting and future sustainability Managing contracts for services, e.g., cleaning, gardening, window cleaning, etc. Coordinating the procurement of practice equipment, supplies and services Coordinating the reviewing and updating of all practice policies and procedures Point of contact for the PCN, working with the surgery clinical lead to ensure all PCN work is being delivered and any issues/concerns are brought to the attention of the board Leading and coordinating all projects within the practice (this would include developing the PCN, the further development of the practice, review of the surgery management structure and staffing requirements, planning, risk-assessing, and staffing reviews) Coordinating the compilation of practice reports and plans, then exploring examples of good practice to influence the planning of the surgerys priorities which may include writing business cases and service level agreements, Working with the team to reach QOF (Quality and Outcomes) targets, Enhanced Services and all other quality incentive schemes signed up to by the practice Adopting a strategic approach to the management of all patient services matters Ensuring ongoing practice CQC compliance. Overseeing the process by which the practice maintains registration under the CQC. Working with the registered manager, partners, and the team in preparation for CQC inspections Developing and coordinating an effective communication strategy (internal and external) Ensuring the practice maintains compliance with its NHS contractual obligations Overseeing the communications for internal and external use, such as a practice newsletter on a quarterly basis Provide support to the partners and the partnership to ensure excellent team-working and a sound legal framework Ensure effectiveregularpartners and practicemeetings with clear agendas, minutes and action plans Marketing the practice appropriately, including overseeing the practice website and ensuring this is kept up to date Supporting the management of the Patient Participation Group Management of all complaints in line with current legislation and guidance Managing of estates and facilities, including health and safety aspects such as risk assessments and mandatory training Work with the practice Team and external IT providers to ensure that: The practice IT system and other technology (including alarms, phone systems, etc.) are secure, efficient and compliant with all relevant legislation.All practice staff are given the training necessary to enable them to use the IT systems as safely and effectively as possible. Running searching and interpreting data analysis when required Ensuring compliance with IT security and IG, in liaison with the external Data Protection Officer Coordinating the practice diary, ensuring meetings are scheduled appropriately