Assistant Patient Pathway Coordinator - Gynaecology
East Suffolk and North Essex NHS Foundation Trust
We are looking for an Assistant Patient Pathway Coordinator to join our Gynaecology team.
You will be the point of contact for all administrative issues relating to patients' pathway of care. You will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
If you are an enthusiastic individual who is looking to make a difference, then we would love to hear from you.
Main duties of the job
1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
2. Schedule new and follow-up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow-ups.
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics, and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
* GCSE or equivalent.
Knowledge & Experience
* Experience of using IT systems and patient data systems.
* Experience of scheduling outpatient appointments and/or admissions.
* Experience of working with patients and providing information regarding their appointments or treatment team.
* Experience of handling patient complaints.
Personal Skills
* Accurate data entry, typing and checking skills.
* Ability to communicate effectively with people at all levels.
* Ability to use own judgement to resolve problems.
* Contributes to service improvement.
* Knowledge of specialty specific patient pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
£24,071 to £25,674 per annum, pro rata.
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