Description Suffolk County Council - Endeavour House, Ipswich, IP1 2BX - Hybrid £27,711 per annum (pro rata for part time) 37 hours per week - Flexible working options available Permanent This advert is open to current Suffolk County Council staff only This is a great opportunity to join the Entitlement team within Passenger Transport as a Business Support Coordinator supporting the administration of Special Educational Needs and/or Disability (SEND) transport. Your role and responsibilities As a key member of our team, you will be responsible for the day-to-day management of specific processes carried out in your service area. This includes administrative, financial, and IT functions that directly support the delivery of our transport services in Suffolk. You will play a vital role in supporting the team through effective planning, prioritising, and monitoring work for both yourself and others. A significant aspect of this position involves regular communication with internal and external stakeholders. You will be expected to demonstrate strong problem-solving skills and actively identify opportunities for service improvements to enhance our operations and customer experience. What You Will Need To be successful in this role, you must be a productive individual who is committed to delivering a reputable transport service in Suffolk. We are looking for candidates with experience in: working in an administrative role that has policy, legislation, and regulation requirements handling and protecting sensitive data with appropriate confidentiality and care maintaining and managing accurate systems used to record activity and outcomes thriving in a fast-paced environment with the ability to produce timely service and statistical reports to meet critical deadlines working collaboratively with other Business Support Coordinators to help support and cover workloads as required You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you do not meet all the requirements, please apply. We would appreciate the opportunity to consider your application. The team We welcome opinions, ideas and innovation. We encourage, inspire and motivate others. Our purpose is to provide safe, reliable comfortable and cost-effective transport services to the people of Suffolk. We are a busy team that provides a range of transport services, from home to school travel including SEND and Adult social care transport, local bus services and community transport. Further information about who we are and what we do can be found on our dedicated website www.suffolkonboard.com Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report For more information Please contact Chris Mallett for a casual conversation. You can reach them by calling 01473 265039 or emailing chris.mallettsuffolk.gov.uk. How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Question 1 - What skills and experience can you bring to the team? How do these relate to the role? Question 2 - Can you give an example of working when circumstances changed suddenly? How did you respond? What did you have to change? What was the outcome? Question 3 - Could you describe your time management skills and how you prioritise workloads, providing an example(s). Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 26 March 2025. Interview date: 31 March 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid