This job opportunity for a Customer Service / Collections Officer in Olney, Milton Keynes, offers an excellent blend of responsibilities and benefits. Here s a breakdown of the key aspects of the role:
Role Overview
* Position : Customer Service / Collections Officer
* Salary : Up to £27,000/year (depending on experience)
* Hours :
o Monday to Thursday: 8 am - 6 pm
o Friday: 8 am - 5:30 pm
* Location : Olney, Milton Keynes
Key Responsibilities
* Manage debtor accounts to ensure timely payments and resolve account queries.
* Build and maintain strong relationships with clients to foster smooth account operations.
* Process incoming funds and ensure account reconciliations.
* Oversee direct debits, debt recovery, and reduce aged debt.
* Collaborate with colleagues and stakeholders to manage risks and support business growth.
Essential Skills
* Strong interpersonal and communication abilities (both written and verbal).
* Proficiency in Microsoft Office and general computer literacy.
* Ability to negotiate and resolve customer issues effectively.
Desirable Skills
* Experience in financial or factoring industries.
* Proven success in negotiating payments and managing account relationships.
Personality Traits
* Results-driven with strong attention to detail.
* Capable of handling multiple tasks under deadlines.
* Tenacious, patient, and professional under pressure.
Benefits
* Competitive salary up to £27,000.
* Contributory pension scheme.
* 21 days annual leave + bank holidays.
* Free parking and staff events.
This role is ideal for a professional who thrives in a collaborative environment, has a proactive approach to problem-solving, and enjoys building relationships to achieve financial objectives.