Job Description
To maintain, repair, and improve customer BEMS, taking responsibility for providing a high quality service to both end customers and Facility Management clients.
Duties & Responsibilities
* Build and maintain good relationships with existing clients
* Actively look for opportunities for additional support contracts and services with existing customers
* To maintain and improve customer BEMS systems by carrying out routine and reactive servicing, call outs, working promptly efficiently and effectively in line with company procedures.
* Completing clear and concise reports detailing work carried out and recommendations on completion of any site visit within the time periods specified in company procedures.
* To carry out extra works and small projects / commissioning work under guidance from Senior / Lead BEMS engineer.
* Identify equipment / sub-contract resource required for jobs and raising purchase requests in good time to enable the work to be completed
* Promptly quote simple remedial works and small extra works
* Support Desk Engineer
* Member of Call out Engineer rota
* Ensuring all work is carried out in compliance with the companys H&S policies
* Build and maintain good relationships with existing clients
* Actively look for opportunities for additional support contracts and services with existing customers
* Other duties as may be required consistent with the responsibilities of the post.
Skills
* Good communication skills, including report writing and in person
* Ability to proactively manage own time, plan activities, and prioritise effectively
* Proactively shares knowledge and supports team members through understanding roles, responsibilities and the importance of effective processes
* Always putting the customer first and delivering exceptional customer service
* Strong focus on quality of results Right First Time
* Flexibility: Adapting to changes in requirements
* Knowledge and skills related to the role
* General commercial awareness
Experience
* Health & Safety awareness
* Good general BEMS knowledge and relevant industry experience
* Fundamental electrical and/or mechanical engineering skills relating to building services.
* The ability to read mechanical and electrical installation drawings, MCC schematic wiring diagrams, and technical documents
* An in depth knowledge of general building services plant and systems.
* A genuine interest in reducing energy consumption to minimise the impact on the environment
* A good knowledge of Trend (or equivalent systems)
* Ability to fault find and engineer BEMS
* Good standard of computer operating skills including but not limited to rebuilds, adding hardware and software, IT networking etc.
* System Engineering
* IQ Engineering
* 963 Engineering
* Competent with MS Office products (Outlook, Excel & Word)
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