Connect44 is looking for an experienced leader who will manage operations at scale, in a demanding, fast-paced environment. Customer focus, operational best practices, and driving performance excellence are pivotal to the roles success.Site Access performance impacts all facets of our Customers Operations capability and therefore this role comes with a high business profile and expectations for delivery. Permanent role, hybrid (home and office) with business trips to Manchesters required Main activities and tasks: Accountable for leadership of the Site Access & Accreditation teams to deliver successful business outcomes against a defined budget and to ensure excellent and consistent service level achieved Drive and lead team engagement. Create annual objectives and development plans to mature and grow the internal skillsets Build excellent working relationships with internal and external customers to understand their challenges and translate into successful outcomes, be the POC for tactical customer issues Support the response and resolution of operational incidents impacting sites as part of the Disaster Recovery team Drive Continuous Service Improvement activities and identify improvement projects, including customer-specific deliverables and automation opportunities Collaborate with IT and Transformation teams to implement system, tool, and process changes to drive service improvements and efficiency Degree level qualification or equivalent and/or significant relevant industry experience Lean 6 Sigma Desirable ITIL v3 Professional - Desirable Required Experience: Minimum of 5 years of experience in Operation Management Extensive experience in managed services and service delivery environments including technical and service management exposure Significant and demonstrable experience in ITIL v3 compliant Service Design, from service requirements definition through new service design and into the transition stage Experience in managing complex, high business-impact issues in a busy environment Flexible approach to work with a focus on delivery to deadlines and high standards Telecoms background advantageous but not essential Degree level qualification or equivalent and/or significant relevant industry experience Lean 6 Sigma Desirable ITIL v3 Professional - Desirable Required Experience: Minimum of 5 years of experience in Operation Management Extensive experience in managed services and service delivery environments including technical and service management exposure Significant and demonstrable experience in ITIL v3 compliant Service Design, from service requirements definition through new service design and into the transition stage Experience in managing complex, high business-impact issues in a busy environment Flexible approach to work with a focus on delivery to deadlines and high standards Telecoms background advantageous but not essential Please send your Cv if you are interested and have skills required. ADZN1_UKTJ