Overview
Key Duties (including but not limited to):
1. Management of own workload within agreed claims authority limits and guidelines, to ensure quality and compliance standards are consistently met.
2. Agreed deadlines and service standards are met – or reported to the Head of Claims if there is a risk they will not be
3. Gather appropriate evidence and assess information to reach a decision to accept, decline or close claims displaying logical reasoning
4. Proactively manage claims end to end to ensure members claim payments are made in a timely manner, support members back to their normal level of functioning and pay claims for the expected duration
5. Communicate claims decisions clearly both written and via the telephone
6. Develop effective relationships by liaising in a professional, friendly and efficient manner with key stakeholders, such as members, financial advisors, reinsurers and third-party providers
Qualifications required:
7. CII diploma (claims) is desirable but not essential
Experience required:
8. Experience of assessing and managing Income Protection claims for a minimum period of 2 years
9. Must have a good understanding of medical conditions
10. Ability to cope with varying workloads, pressures and priorities