Job Description
Application Support Analyst
Location: Imperial Way, Watford - Hybrid
Salary: £25,000 - £35,000
About the Role:
We are seeking a proactive and tech-savvy Application Support Analyst to support the implementation, deployment, and ongoing management of digital tools across our project sites. You will play a key role in ensuring teams are equipped to maximize the benefits of digital solutions, providing training, troubleshooting, and continuous improvement feedback.
Key Responsibilities:
* Quickly adapt to and become proficient in our suite of digital tools.
* Stay informed about updates, changes, and best practices related to digital tools.
* Support the roll-out of tools on new project sites and provide continuous support to live sites.
* Train users on digital tools and address daily queries and issues.
* Set up and configure tools for deployment across sites.
* Provide hands-on, in-person support through regular site visits.
* Troubleshoot and escalate issues when necessary, following established escalation routes.
* Identify opportunities for continuous improvement and communicate feedback to management.
* Attend meetings with digital tool vendors and account managers, recording key discussions and outcomes.
* Promote a positive and collaborative attitude towards digital adoption.
* Maintain awareness of ISO 19650 standards and their impact on common data environment (CDE) configuration.
What an Average Day Looks Like:
* Deliver training sessions and user support for digital tools.
* Respond promptly to site-specific digital tool issues and queries.
* Visit project sites to provide in-person support.
* Collaborate with site teams to gather insights for continuous improvement.
* Escalate unresolved issues and track their resolution.
* Document discussions from vendor and account manager meetings.
Key Skills and Experience:
* Proven experience in supporting and deploying digital tools in a project-based environment.
* Strong technical proficiency with digital platforms and tools.
* Excellent communication and training skills.
* Problem-solving mindset with the ability to escalate effectively.
* Proactive and adaptable approach to change.
* Knowledge of ISO 19650 standards is desirable.
Why Join Us?
* Opportunity to work with innovative digital tools in a dynamic environment.
* Collaborative team culture focused on growth and continuous improvement.
* Competitive salary and benefits package.
If you're a tech-savvy professional with a passion for empowering teams through digital solutions, we want to hear from you!
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.