Tour Guide & Hospitality Assistant, Admissions (Summer) - $11.00/hour
Below you will find the details for the position including any special instructions, supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link.
Position Summary
Admissions Tour Guides and Hospitality Assistants conduct campus tours for prospective families, help with preparation of individual visits, events, calling prospective students on the phone, and assisting with office procedures such as answering phones, greeting guests or walking guests to specialty meetings.
Students report to the Director of Admissions Hospitality and Associate Director of Admissions. There are openings for full time (40 hours/week) & part time (20 hours/week) positions. Both positions are mainly Monday through Friday (8 am -5 pm) (occasional weekends and evenings) beginning the week after graduation, and continuing through move-in day.
Primary Duties
1. Conduct campus tours
2. Call prospective students in the Call Center
3. Answer phones in main lobby
4. Prepare materials for visits and events
5. Assist admissions team with projects
6. Maintain consistent and reliable attendance
7. Participate in admissions social media accounts
Skills, Characteristics Required for Position
* Personality that enjoys engaging others.
* Willingness to learn.
* A positive and inclusive attitude with a drive to welcome all families to Messiah.
* Willingness to be flexible and help in any way necessary in a busy office setting.
* Basic computer skills.
* Ability to be trained to give hour-long walking tours of campus (rain or shine!).
Dress Code Requirements
Neat, professional attire required. Nothing offensive or inappropriate. No flip-flops.
Special Working Conditions
* The Admissions Office can be a high-stress environment during certain periods of time. Students must be able to interact with colleagues and families in a positive, friendly and hospitable way at all times.
* This position involves giving hour-long walking tours of campus, rain or shine.
* Includes occasional Saturdays or evening work throughout the summer with potential group visits, music festivals or other events.
Experience Required
No experience required, but prior Ambassador/campus tour experience preferred.
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