We are seeking a hands-on and experienced IT Manager to oversee and manage our IT infrastructure and operations. As the IT Manager for a growing organisation, you will play a pivotal role in ensuring the smooth functioning of our technology systems, supporting staff, and driving the strategic development of IT solutions to meet our business objectives
Key Responsibilities
* IT Infrastructure Management
* Maintain, update, and troubleshoot the company’s IT systems, networks, and hardware.
* Ensure optimal performance, security, and scalability of all IT infrastructure.
* Oversee server administration, data backups, and disaster recovery plans.
* Maintain robust backup and recovery processes to safeguard data integrity.
* Maintain inventory of all installed and spare hardware and software.
* Helpdesk Operations / Technical Support
* Serve as the primary point of contact for all employee technical support issues.
* Manage and respond to helpdesk tickets, ensuring timely and effective resolution.
* Maintain an organised ticketing system to track and prioritize technical issues.
* Analyse recurring technical problems to implement proactive solutions.
* Provide training and support to staff on IT systems and best practices.
* PCI Compliance
* Develop, implement, and maintain PCI compliance policies and procedures.
* Conduct regular audits, assessments and scans to ensure compliance with PCI DSS (Payment Card Industry Data Security Standard).
* Train staff on PCI compliance requirements and best practices.
* Carry out security awareness training and testing.
* Supplier Management
* Oversee the procurement of software, hardware, and IT services.
* Log, track, and manage support tickets with external suppliers and service providers to ensure timely resolution of issues.
Call Centre and Telephone Systems Support
* Manage and maintain call centre infrastructure, including telephony systems and integrations.
* Collaborate with the call centre team to resolve technical issues impacting communication systems.
* Provide support for VoIP systems, ensuring high availability and efficient call routing.
* Liaise with telecom providers to address service disruptions or requirements.
Qualification and Skills
Educational Qualifications
* A-levels or equivalent sixth form college qualifications, with significant experience in IT.
* A degree in IT, Computer Science, or a related field is desirable but not essential.
* Industry certifications (e.g., ITIL, CompTIA, Microsoft, or Cisco) are an advantage.
Technical Skills
* Proven experience in IT infrastructure management, including networks, servers, and storage systems.
* Proficiency in troubleshooting and resolving IT issues across hardware, software, and networks.
* Hands-on experience with call centre technologies and telephony systems.
* Expertise in managing backup and disaster recovery systems.
* Strong understanding of security principles and tools to safeguard data and systems.
Compliance Skills
* Understanding and experience with PCI DSS compliance, including secure handling, storage, and transmission of data.
* Familiarity with GDPR and data protection laws in the UK.
Soft Skills
* Strong problem-solving and decision-making capabilities.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
* Effective time management and prioritisation skills.
Additional Attributes
* A proactive approach to staying updated with IT trends, emerging technologies, and best practices.
* Ability to remain calm under pressure and manage critical incidents efficiently.
* Flexibility to address urgent IT issues outside regular working hours when required.
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
* Cycle to work scheme
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* IT: 1 year (required)
* Server management: 1 year (required)
* Disaster recovery: 1 year (required)
* Time management: 1 year (required)
Work Location: In person
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