Team Leader
£15.92 per hour plus company benefits
Full Time Hours - Day Shifts
A Top 20 Care Home Group 2024! Awarded One Of The 'UK's Best Companies To Work For'
Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset.
The Team Leader works hands-on within the home and is responsible for the overall supervision and success of teams being managed. You will be responsible for ensuring excellence in resident care, providing outreach and support to families, retaining dedicated Senior Care Assistants and Care Assistants. Facilitating ongoing training and educational opportunities for the team is part of the role. This is not a supernumerary role; however, time will be given for management tasks. The Team Leader is a succession role for those interested in developing into Deputy Managers of the future.
Main Responsibilities of the role:
1. Alongside the Deputy Manager, co-ordinate the resident assessment process ensuring involvement of the resident in identifying needs and preferences, and integration of all information into the care plan.
2. Ensure that all relevant information in respect of each resident is written and communicated as appropriate to achieve delivery of a person-centred approach.
3. Work hands-on with the team to ensure the appropriate levels of care are in place always.
4. Deliver and manage the medication administration processes, ensuring robust auditing procedures including those surrounding pharmacy processes, and identify any training needs.
5. Alongside the Deputy Manager, recruit the care team through the Cinnamon process, ensuring that contracted hours are efficiently managed, and recruitment needs are monitored on an ongoing basis.
6. Regularly communicate with family members regarding resident needs and progress.
7. Manage team member absence and conduct return to work sessions with staff following all absences, with support from the Deputy Manager and home Administrator.
8. Conduct and oversee effective handovers between all shifts, ensuring that the Deputy Manager & General Manager are kept fully informed always with regards to applicable areas.
9. Provide daily coaching and support to Senior Care Assistants and Care Assistants as needed, leading by example always.
Essential for this role:
1. NVQ 3 essential, NVQ 4 in Care and Registered Managers Award or QCF Level 4 Diploma in Management (Desirable but not essential).
2. Two years' experience in long-term care or similar industry.
3. Experience of planning, implementing, evaluating, and clearly documenting care delivery.
4. Experience of working with older people.
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