Provide a visible, accessible and professional presence for staff, service users and their families. Act as professional lead for the service utilising expert knowledge and skills. Have overall responsibility for the safe and effective delivery of clinical services the post holder is responsible for. Ensure care is person-centred and underpinned by evidence based practice and continual knowledge and skills of staff. Ensure care is co-ordinated, patient focused and underpinned by evidence based practice. Ensure both the overall and day to day skill mix is appropriate to ensure the best possible clinical care. Ensure that patients privacy and dignity are protected and that patients are treated with respect at all stages of their patient journey. Support systems for measuring and improving the quality of the patient experience within the service. In collaboration with the Head of Intermediate Care and Head of Therapies, ensure there are systems in place to learn from all patient experience safety and outcomes information and develop systems of audit to ensure continuous improvement. Ensure effective and confidential communication between medical, nursing and health care agencies on significant data governing patient care and treatment, whilst adhering to professional Codes of Conduct. Undertake management and investigation of patient safety incidents in relation to nursing issues. Manage complaints in line with agreed Care Unit processes and where required to resolve complex complaints, meet with complainants to address their concerns to ensure local resolution is achieved wherever possible. Provide and receive a range of highly complex information and deal with sensitive issues, where there may be barriers to understanding and the audience could be hostile e.g. contentious issues, serious untoward incidents or serious complaints. Use a high level of interpersonal and communication skills using sensitivity, tact and negotiation. Ensure the safeguarding agenda is implemented with effective systems throughout the service including effective liaison with other agencies as required. In collaboration with the senior management team, support the Care Units approach to improving compliance with standards, CQC registration and other regulatory requirements. Work with the senior management team to ensure the delivery of the Care Unit and Corporate Objectives. Support the Care Unit with the delivery of the CQUINs. Be responsible for providing governance and assurance mechanisms for the services the post holder is responsible for, reporting to the Head of Intermediate Care or Head of Therapies. As part of the Care Unit management team, manage the delegated budgets and ensure the financial targets for the team is met. Comply with financial processes, standing financial instructions and deadlines. Ensure relevant financial information is presented to staff and meetings, as appropriate. Implement systems and controls for the effective recruitment, selection and retention of staff within the area of responsibility. Ensure that the services meet responsibilities to provide clinical experience and mentor support for pre and post registration nurse and AHP education (when applicable), in line with internal and external standards. Deputise for the Head of Intermediate Care when required. Participate in the local Manager on Call rota for South East Essex. Maintain own professional registration and practice requirements.