Summary
This is your opportunity to be enrolled on our industry leading apprenticeship scheme enabling you to prepare for a successful career with us. You’ll be working whilst completing our bespoke 30 month scheme, as you move your way across all areas of our Branch and then into management development to give you all the skills to lead a team.
Annual wage
£22,214.40 a year
Training course
Trade supplier (level 2)
Hours
44.5 hours per week branch is open 0730-1700 Monday to Friday and 800-1200 Saturdays.
44 hours 30 minutes a week
Possible start date
Monday 10 February
Duration
2 years 2 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Understand about the builders merchant industry, the market and our industry, you'll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more.
The role will be hard work, inside and outside, serving on the counter, answering calls/emails, working in the yard and warehouse, accepting deliveries and getting deliveries ready for distribution by our drivers.
We’ll teach you about our safety-first approach - our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this.
Where you’ll work
Travis Perkins
Forstal Road
Aylesford
ME20 7AG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRAVIS PERKINS PLC
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
* Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
* Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
* specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
* specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
* specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
* trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
* trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
* trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
* trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
* trade counter and telesales services: applying basic merchandising techniques used within the business.
* trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
* trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
* trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
* trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
* key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
* key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
* key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
* technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
* technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
* legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
* legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
* legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
* personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
* personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
* personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
* personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
* personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
For the first year we’ll teach you about our safety first approach, the builders merchant industry, the market and our business strategy. You'll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more. In the second year, you’ll learn all about your leadership style and how to inspire a team.
Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. At the end of your training, you’ll complete an end point assessment and on successful completion you’ll achieve a L2 Apprenticeship in year 1 and a L3 Apprenticeship in year two.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Customer care skills
* Team working
* Initiative
* Non judgemental
* Physical fitness
* Safety concious
* Adaptable
Other requirements
There will be outdoor working and heavy lifting, you need to be physically fit.