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At Frasers Group, we’re rethinking retail. Through digital innovation and unique store experiences, we serve our consumers with the world’s best sports, premium, and luxury brands globally. As an industry leader, we elevate the retail experience through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our mission – We are building the world’s most admired and compelling brand ecosystem.
Our purpose – We are elevating the lives of many with access to the world’s best brands and experiences.
At Frasers Group, we fear less and do more. Our people are forward thinkers, driven to operate outside their comfort zones to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:
* Think without limits - Think fast, fearlessly, and lead your team.
* Own it and back yourself - Take responsibility for the basics, your role, and results.
* Be relevant - Relevant to our people, partners, and the planet.
Are you ready to join the Fearless?
The CRM Assistant supports the CRM team in managing customer relationships through effective use of CRM systems across brands like Flannels, FRASERS, Studio, Amara, and Jack Wills. Responsibilities include data management, assisting with marketing campaigns via email and mobile push notifications, and providing insights to improve customer engagement and business performance.
Reporting into the CRM Manager, your daily tasks will include:
* Supporting the development of the email marketing calendar using market trends and insights.
* Creating email briefs and writing commercially driven copy.
* Testing emails to ensure functionality and meeting deadlines.
* Creating and testing push notifications.
* Liaising with teams to enhance email offerings.
* Measuring email performance, including paid brand activity.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
* Good communication skills, both written and verbal.
* Ability to work independently and collaboratively.
* Basic knowledge of data analysis and reporting tools.
* A proactive, customer-focused approach.
* Managing multiple tasks and priorities effectively.
* Eagerness to learn and adapt to new technologies.
Alongside your benefits package, we offer various perks:
Reward, Recognition, and Opportunities
Frasers Champion - Recognizing individuals monthly for embodying our principles. Winners receive double pay for a month.
Fearless 1000 - A bonus scheme if our share price hits £10 for 30+ days, with top performers receiving significant bonuses.
Frasers Festival - A celebration event with brand villages, guest speakers, entertainment, and fitness challenges.
CEO Sessions - Quarterly sessions with the CEO for 20 employees to connect and discuss topics.
Retail Reconnect - Opportunities to spend time in stores or warehouses to understand frontline operations and bring back ideas.
Employee Welfare
Frasers Fit - Free gym classes and discounted memberships supporting physical, financial, and mental wellbeing.
Retail Trust - Free access to mental health support, helpline, counseling, and financial/legal advice.
What’s next?
Our recruitment team reviews applications and communicates with all candidates. Shortlisted candidates may undergo behavioural interviews and, if successful, further technical interviews, including tasks or presentations to demonstrate skills.
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