Job Summary
An exciting opportunity has arisen for a receptionist to work within the Emergency Department. The successful candidate will provide an efficient & polite reception service to all staff, patients, and visitors attending our extremely busy Emergency Department. Ensure that all administration systems within these areas are maintained to a high standard.
There are several vacancies available:
1. Job 1 -- 15 hours -- early & late shifts -- including alternate weekends
2. Job 2 -- 30 hours -- early & late shifts -- including alternate weekends
3. Job 3 -- 30 hours 12-month fixed term contract -- early & late shifts -- including alternate weekends
Main Duties, Tasks & Skills Required
* Register all new patients, collecting and checking details, and input all data onto the Trust's Patient Administration Systems (PAS), generating the appropriate documentation.
* Register Ambulance patients being received in ED, collecting all data required including log numbers and Ambulance call signs.
* Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required.
* Admit non-Emergency Department patients to other wards in the Trust via the Patient Administration System as and when requested by the nursing/medical staff.
* Notify nursing/medical staff of any patient attending ED who presents with chest pain and query CVA.
* Register and prepare all documentation immediately for trauma alerts, ensuring alert register is completed.
* Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.
* Answer telephone calls in a polite and courteous manner, being the first point of contact for queries.
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to investing in their health and wellbeing, offering flexible working where we can, and providing a wide variety of training and development opportunities.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
Qualifications
* Good level of Education
* GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience
Experience
* Substantive experience in a customer care environment
* Previous NHS employment (desirable)
* Reception experience (desirable)
Additional Criteria
* Communicate sensitively and effectively
* Excellent face-to-face verbal communication skills
* Demonstrate negotiating skills with patients/visitors or colleagues of all levels
* Excellent telephone skills/manner
* Ability to remain impartial and maintain confidentiality
* Methodical and accurate
* Team working and working on own initiative
* Good working knowledge of computerised systems
* Good general keyboard skills
* Ability to manage workload
* Ability to work in a pressurised and busy environment
* Punctual and reliable
* Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation
* Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident, escalating the issue to Senior Nurse Co-ordinator, Security, and/or Police.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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