Location: Port Talbot Client: A leading manufacturing business dedicated to delivering high-quality products and exceptional service to our customers. We pride ourselves on our innovative solutions and commitment to excellence. Job Description: We are seeking a detail-oriented and proactive Customer Service Representative to join our client's team. This role is primarily focused on administrative tasks and document control for customer orders. You will play a crucial part in ensuring the smooth processing of complex orders by coordinating projects and liaising with our manufacturing, supply chain and logisitcs departments. Key Responsibilities: Manage and control documentation for customer orders. Handle administrative tasks related to order processing. Coordinate projects involving complex customer orders. Liaise with manufacturing and logistics departments to ensure timely and accurate order fulfilment. Provide support to customers with inquiries and issues related to their orders. Maintain accurate records and ensure compliance with company policies and procedures. Requirements: Proven experience in customer service or administrative roles, preferably within a manufacturing environment. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Ability to work collaboratively with various departments. Proficiency in Microsoft Office Suite and other relevant software. Attention to detail and problem-solving abilities. Benefits: Competitive salary and benefits package. Opportunity to work in a dynamic and innovative environment. Professional development and growth opportunities. Supportive and collaborative team culture.