Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?
With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.
Benenden Health has exciting opportunities within its Governance and Assurance team for a Senior Compliance Manager. This role will provide second line assurance that the regulated businesses are complying with FCA/PRA obligations, with a specific focus on the Consumer Duty, and to drive conversions with first line that deliver good consumer outcomes and improve consumer experiences.
The postholder will:
* Carry out risk-based second line assurance activities, including:
o Delivery of the Compliance Monitoring Plan
o Feedback to the 1st line on the Consumer Duty Management Pack
o Compliance oversight and input to the annual Board Consumer Duty report
* Act as the primary point of contact for all Consumer Duty matters
* Ensure that any Consumer Duty related issues are identified, addressed and appropriate actions are taken to ensure good customer outcomes are achieved
* Support reporting requirements to the relevant Executive and Board Committees
* Support the review of compliance policies and processes
* Support with the review and approval of financial promotions
* Represent the Compliance team on new product development projects
* Drive continuous improvement across the business, adding value to improve regulatory and customer outcomes
* Maintain regulatory knowledge and good practice
You will have skills and experience in:
* Compliance, preferably within the insurance sector.
* Strong communication skills with the ability to build and develop relationships at all levels.
* Investigation skills, with the tenacity to get to the root of any concerns.
* Attention to detail with the ability to summarise monitoring and assessment findings in written reports.
* Ability to analyse a range of data, complete root cause analysis and share findings with management.
* Detailed understanding of FCA handbook.
The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be a requirement of weekly attendance at the office.
Working for a business with such a strong commitment to 'doing the right thing', you can expect a broad range of benefits, including:
* Free Corporate Benenden Health membership
* Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)
* Free onsite car parking
* Up to 35 days' holiday including bank holiday and no weekend or bank holidays working.
* Pension with up to 10% employer contributions
* Discount available on other Benenden products
* Employee Assistance Program
* Unlimited access to £500 Refer a Friend Bonus Scheme
* Discount and cash back on hundreds of high-street retailers
* Opportunity for hybrid working
* Excellent training and career progression opportunities
* Cycle to work scheme
* Free hot drinks
* Free fruit
* Employee engagement events
* Supporting local charities
* Onsite First Aiders and Mental Health First Aiders
* Free onsite gym
For further information on this role, please refer to the Role Profile.
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