Title: Ticketing, Revenue and Yield Manager
Location: The Engine House, Swindon, SN2 2EH
Salary: From £39,855 per annum / 36 hours per week / Permanent
Job type: Permanent
Ref: 15961
Heritage is for everybody, and we are here for heritage.
We are looking for a Ticketing, Revenue and Yield Manager to join our team. The role is full time and permanent, and you'll be working 36 hours per week.
The Benefits
1. Salary from £39,855, depending on skills, experience and location
2. 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
3. Matched pension contributions up to 10%
4. Flexible hours
5. The opportunity to progress your career within the heritage sector
6. Subscriptions to professional bodies
7. Free access to all English Heritage sites for you and up to six friends and family members
8. 25% discount in our shops and cafes
9. Enhanced maternity, paternity or shared parental leave
10. Options to buy additional leave
11. An inclusive working atmosphere
12. Opportunities to go to some of our great live music and history events
This is a great opportunity for an experienced yield manager to join our Income, Growth and Marketing team. You will be instrumental in enabling English Heritage to realise the potential of the organisation's new ticketing solution, Ventrata, to maximise yield and revenue at our icon and key sites, working closely with colleagues from the Income, Growth and Marketing and Operations, Engagement and Experience directorates. Stonehenge will be a key priority.
As Ticketing, Revenue and Yield Manager, you will be responsible for the distribution and ongoing management of capacity in the Ventrata ticketing system and effective distribution of tickets between different sales channels, sectors and partners to maximise income, yield and visitor numbers.
Minimum Requirements
1. Experience of working with ticketing/booking systems and dealing with capacity in a real-time environment.
2. A track record of analytical success in yield management to increase income within a visitor attraction, performing arts/venue, airline, transportation or accommodation environment.
3. Experience of working within organisations with different internal and external stakeholders including finance, customer service teams, operations teams and suppliers.
4. Ability to act under own initiative and strong commercial acumen.
Interviews will be held on 15 or 16 May on MS Teams.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Emma Peters, Senior Marketing Manager (Icon, International and Travel Trade), on emma.peters@english-heritage.org.uk. No agencies please.
Everybody's welcome at English Heritage.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role.
You will need to refer to the following documents when completing your application.
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