Our Story Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact. Why Work for Us: We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry. Lead and provide a user focused service experience that is built on the foundations of exceeding expectations Always demonstrate the behaviours set out in the ‘Behaviours Playbook’ Lead and support your teams in the delivery of all areas of their Workplace Ambassador job scope – ensure full understanding of all areas and ensure they are completed by yourself and your team to a high standard Ensure adequate resources are in place for every shift, actively preparing for planned absences and ensuring adequate resilience for unplanned absences Support the FOHEM with payroll requirements Manage all holiday calendars appropriately within your team Complete appraisals and development plans for all direct reports, regularly reviewing Implement appropriate improvement plans if performance / conduct is below expectations, ensuring to keep your line manager aware Drive relationships and connectivity with all Be visible to support with service delivery and oversee the performance of the team Support the team with resolving any maintenance / cleanliness issues encountered Responsible for completing all Avison Young Health & Safety activity within your space, including Risk Assessments, manual handling, floor & fire exits checks, first aid and fire marshal duties and a mental health champion and ensuring all team members are trained in safe systems of work Oversee your team’s management of all flexible workspace usage Support your team in understanding workplace usage data to create strategic initiative Support with the use and introduction of technology for all workstreams, including visitor management, resource booking, concierge support and lifestyle provisions Proactive IT support and set up, both in person and remotely Proactive room management and set up, seeking appropriate support from the business as required Be an advocate for change, motivating and supporting others with the introduction of new initiatives Support with both remote & on-site employee DSE assessments Utilise technology to drive communication and connectivity with colleagues, offering instant updates and alerts to support smooth working days for them Facilities user and stakeholder’s engagement meetings where appropriate Drive the Surprise and Delight agenda within your teams – recognise birthday celebrations, work anniversaries and international awareness days, both in person and remotely Contribute with ideas for, and drive the events within the employee experience events calendar Support your FOHEM with the creation of Toolbox videos for your community to showcase services Ensure all visitors utilising the self-serve check in are welcomed immediately after receiving the alert to notify their arrival – where possible and pre-booking is utilised, ensure presence in the client lounge at the appropriate times Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with maximised service information – challenge them constantly Offer input and perspective at team meetings, demonstrating reason and emotional intelligence Manage all probationary periods for direct reports Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, unconscious bias. Participate and assist with client visits and prospective occupier show rounds To portray yourself as an Ambassador for Avison Young at all times This job description is not intended to be a complete list of all tasks. Your day-to-day workstreams will include tasks not listed above and it is expected that you will demonstrate a positive, ‘can do’ approach to any other reasonable duties requested of you. It is a live document and will be reviewed and reissued as appropriate in line with any changes to our service requirements. • Kind, caring and effective leader with the ability to motivate performance from team members • Confidence and appropriate manner to deliver difficult conversation when required, not shying away from challenging personnel management • Exudes passion for service delivery in their character • Has a proactive, motivated, good-natured personality • Always communicates in a positive tone • Possesses a very customer focused manner, confident in leading delivery of exceptional services in all circumstances and environments • Has a passion for technology and opportunity to utilise within service delivery environment • Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving • Is a change advocate, and has confidence to introduce change within the team • Forward thinking, and wants to continuously develop the service and themselves • Excellent attention to detail – always seeking to find the hidden opportunity to wow • Team player, supports all colleagues to achieve with a ‘One Team’ focus • Maintains pride in personal appearance, following any guidelines set by the company • Ability to react quickly, and prioritise needs in a fast-paced environment Avison Young are an equal opportunities employer. If at any time within your employment with us, you believe that you may need adjustments to be made to support continued success in your role, we encourage you to talk with us so that a suitable resolution can be agreed. You should discuss this with your line manager in the first instance if appropriate, or alternatively contact HR who will organise a more confidential conversation with you.