Job Description As our Senior Service Designer, you will champion design excellence in every aspect of our work and firm. You will spearhead challenging, complex, fast-paced, and innovative projects across various clients and sectors, shaping design strategy and implementation, whilst solving complex business and design challenges. This role demands a blend of vision and pragmatism—a leader capable of navigating complex challenges, fostering strong client relationships, and inspiring a global design community. As an outstanding and highly skilled design practitioner with deep-rooted expertise in end-to-end service design across industries and sectors, you will help to define our design future. What You'll Do Lead and Deliver: Lead complex design projects from strategy to execution, managing medium sized assignments, taking complex client challenges and structuring workstreams, outcomes and deliverables, identifying and managing risk in the process, building and maintaining strong client relationships while fostering high-performing and motivated teams. Design Excellence: Produce exceptional design deliverables across the entire design spectrum. Drive innovation, ensure quality, and consistently meet project deadlines. Strategic Leadership: Build teams that work on complex projects. Shape design approaches, influence client decisions, and mentor design colleagues. Contribute to business development by creating new client offers and enhancing existing ones. Consulting: A consultant with design at your core, balancing internal projects with client deliverables, and ensuring seamless integration of design and business objectives. Take clients on a journey through design decisions and rationales to achieve excellent outcomes. Build strong relationships with senior clients, working with PA teams to grow accounts. Lead and contribute to proposals, pitches and senior client conversations. Design Expertise: Expertise in end-to-end service design tools and techniques, including service blueprinting, swimlane development, journey, ecosystem, stakeholder and service mapping Design and launch of digital products & services Service and Human-Centred Design Principles Design Strategy and Implementation User Research and Usability Testing Prototyping and Wireframing UX/UI Design Visual Design Interaction Design Design Thinking and Innovation Foundational knowledge of how to deploy AI technologies to achieve business needs & strategies Use of AI technologies to help with administrative tasks and idea generation/innovation