Candidate Profile
Experience:
Previous experience of working within a similar operation preferred but not essential.
Skills and Knowledge:
* Strong communication skills (verbal, listening, writing).
* Innovative
* Pro-active and reliable.
* Able to work alone and within a team.
Specific Duties
The following are specific responsibilities and contributions, critical to the successful performance of the position:
1. Be aware of the hotel’s layout and facilities.
2. Ensure all rooms correspond with lists given, reporting any discrepancies immediately to the housekeeper.
3. Collect any laundry and deliver it to the linen room.
4. Remove all trays from rooms.
5. Open all windows in all rooms.
6. Place all dirty linen in skips provided.
7. Collect clean linen as required.
8. Identify reject linen and store it separately to return to the linen room.
9. Complete one room at a time to the highest standard and in accordance with the room specification.
10. Empty all rubbish into black bags and remove them to service rooms.
11. Understand the cleaning schedule and ensure the correct solvents/cleaning products are used at all times.
12. Clean bathrooms, including basins, baths, toilets, mirrors, tiles, and floors.
13. Put clean towels in bathrooms, folded correctly.
14. Replenish all toiletries as per room specification.
15. Dust all furniture in bedrooms.
16. Vacuum all bedrooms.
17. Vacuum and dust corridors, clean fire doors, and brasses daily.
18. Clean service room daily.
19. Carry out the ‘Job of the Day’ to the highest standard.
20. Hand any lost property immediately to the Head Housekeeper, noting time, place, and date.
21. Report all maintenance faults to the Head or Deputy Housekeeper.
22. Ensure all rooms are supplied with adequate stationery and hotel information as per room specification.
23. Complete any mistakes given by the Housekeeper, handing back at the end of the shift.
24. Fully understand all fire and emergency evacuation procedures, observing Company and Statutory Health and Safety Regulations.
25. Keep uniform smart and clean at all times.
26. Attend departmental meetings, participating when appropriate.
27. Attend any training sessions as identified or requested by the Head of Department, fully trained and understanding COSHH/Health and Safety.
28. Adhere to all hotel policies on cash, key, and all controls consistently.
Other
* Perform other related tasks as assigned by Management.
* Comply with The Forest of Arden Hotel policies and procedures.
* Work hours as required to do your job, but normally not less than your contracted hours.
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