We are looking for a motivated and customer-focused IT Support and Web Technician to join our busy support team. You will be based in our Stonehouse office, Gloucestershire. An opening has emerged for a SharePoint Administrator with power automate skills and a keen eye on security of the whole SharePoint estate. As a member of the IT Team you will be responsible for troubleshooting and resolving technical issues of desktops providing excellent customer service. Key Responsibilities: AWL O365 SharePoint estate. Creating sustainable flow using power automate. Provide end user support via Microsoft Teams chat and email to customers experiencing technical issues. Log and manage tickets using our IT service management tool. Document resolutions and knowledge articles for future reference and to ISO27001 standards and create instructions on resolutions and installations for other team members to follow. Contact 3 rd part suppliers for technical resolution and licensing issues with applications used within AWL. Maintain a proactive approach in resolving recurring technical issues. Ensure all service-level agreements (SLAs) are met within designated timeframes. Skills & Experience: Previous experience in IT support or a customer service role is preferred. Strong problem-solving skills and attention to detail. Good knowledge of SharePoint and Power Automate. Familiarity with Active Directory, Office 365, PowerShell and common IT applications. Excellent communication skills, both verbal and written. A customer-centric attitude with the ability to remain calm under pressure. Ability to work well in a team environment and collaborate with colleagues. Qualifications: IT-related certification (e.g., CompTIA A, ITIL Foundation) is a plus but not essential. Relevant IT degree or equivalent experience.