Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
We are looking for enthusiastic and motivated individuals to join our team.
We currently have Ward Clerk shifts available on an ad hoc basis to cover annual leave and sickness.
We require the successful post holder to be proactive, organized, and possess good time management skills within our busy, friendly, and hardworking team.
The Robert Jones and Agnes Hunt specializes in Orthopaedic Surgery, from elective joint replacement to spinal disorders and spinal trauma rehabilitation.
Ward Clerks are the hub of the ward, ensuring that patients transfer smoothly through our digital systems and that the ward staff are supported by ensuring stock is ordered.
The ward clerk ensures GPs are communicated with about the patients' episode of care on discharge and that all follow-up appointments are made for ongoing monitoring post-operative. The ward clerks book patient transport and answer telephones from patients and relatives, along with a multitude of other tasks to help the ward run smoothly.
We pride ourselves on the outstanding care delivered to patients throughout their entire journey from referral through to treatment, discharge, and follow-up care. The service is dedicated to the development of all staff members to ensure they are confident and proficient in providing highly skilled, high-quality care.
Main duties of the job
Under the direction of the CSM, the post holder will be responsible for assisting the ward team, ensuring the smooth functioning of the unit through effective communication, general administration, and appropriate interactions with patients, visitors, and the multidisciplinary team.
Job responsibilities
Verbally welcome new patients onto the ward, admitting patients and checking details are correct electronically on the Trust PAS (Patient Administration System).
Use the Trust computer systems, i.e., PAS (Patient Administration System), EPR (Electronic Patient Record), E-mail, Microsoft Word, and Excel. Registration of patients, inputting and collecting data, distributing this information to relevant personnel, and acting upon the information received.
Retrieve patient information such as notes, X-rays, and scan reports from within the Trust and external agencies. Notes and laboratory reports will be filed in accordance with CNST (Clinical Negligence Scheme for Trusts) standards. Preparing sets of notes for the Multidisciplinary team, for admissions, ward rounds, and outpatients. Ensuring appropriate levels of documentation are available, i.e., addressograph labels. On discharge, check all notes and charts are filed correctly in patient records, ensuring discharge summaries are complete and notes are sent to the appropriate destination. This may involve walking long distances on a regular basis between departments, and a degree of physical effort is required. Manual handling training is mandatory on an annual basis.
Verbally, telephone, and electronically communicate with the estates department for maintenance repairs within the department.
Organizing meals for patients and canceling as appropriate, communicating with kitchen staff/dietician to ensure dietary requirements are satisfied.
In accordance with hospital Trust Guidelines, order and confirm patient transport at the request of the nurse in charge, prior to a patient's discharge or other hospital appointment. Complete transport and ambulance forms.
Sort and distribute mail and re-address if necessary.
To be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence.
Attend annual mandatory/statutory training to ensure adherence to Trust policies and current legislation.
Attend relevant in-house training sessions that are pertinent to own clinical practice in order to enhance knowledge and skills.
To assist in the creation of a good working atmosphere.
Assist team members in the maintenance and control of stock/equipment, which may include ordering, collecting, and delivering items between departments.
Order stationery and equipment on the ORACLE and inform the Ward Manager/nurse in charge when ready for authorization and chase up as necessary.
Maintain a working environment that enhances and promotes the health and safety of patients, staff, and all visitors to the area.
Assist in the data collection for audit purposes, categorize if necessary, and send to the appropriate destination either verbally, electronically, or by telephone.
Ensure adherence to Trust policies, procedures, guidelines, and current legislation.
Maintain good interpersonal relationships with clients and relatives whilst maintaining confidentiality/sensitivity, working closely with all members of the multidisciplinary team.
Communicate with external agencies.
Answer telephone calls and help with any queries regarding patients, relaying messages to ward staff, doctors, and patients. Dealing with calls from patients and relatives who may be aggressive or distressed and referring as appropriate.
Communicate/interact between departments within the Trust and external organizations to arrange times for patients to undertake investigations and keep the senior nurse informed of progress at all times.
Prepare post-operative and discharge packs to support the nursing team.
Person Specification
Qualifications/Training
* Experience of using Microsoft Office applications
* Ability to communicate effectively both verbally and in writing
* Good numerical skills
* Experience in dealing with matters of a confidential nature
Knowledge
* Basic working knowledge of Microsoft Word and Excel
* Willingness to undertake appropriate training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital,
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