Are you energised by working in a dynamic office environment, where your day involves engaging with customers, service engineers, and colleagues to ensure seamless service delivery? Do you thrive on adding value to both our business and that of our clients, all while creating outstanding experiences for new and existing customers?
If you enjoy being a vital part of a team, supporting field service and sales engineers through effective planning of service and breakdown visits, and meeting targets and expectations, then we want you on board!
The role:
* Oversee the scheduling of service jobs to ensure timely and efficient completion.
* Communicate with customers via phone and email to arrange and confirm service visits, keeping them informed about the work and schedules.
* Prepare detailed quotations for service-related tasks, including technical specifications.
* Maintain diary management and planning boards within Clik for our engineers.
* Ensure engineers are fully equipped with the necessary parts and tools for their visits, and accurately handle all returns.
* Track the progress of customer orders, ensuring all work is completed efficiently, with any additional needs promptly addressed.
* Collaborate with Service Engineers, Service Team Leaders, and Accounts Managers to expedite customer requests.
* Provide warranty and breakdown support in coordination with the Service Team Leader as needed.
* Address and resolve any oper...