Located in a beautiful country setting with over bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.
Fairmont Windsor Park are looking for a Guest Relations Manager who is devoted to turning moments into memories for our guests. The successful Guest Relations Manager applicant will deliver a consistently high standard and memorable guest service across the front of house and communal areas within the hotel.
The individual will also continuously go out of their way to ensure the satisfaction of guests is met, whilst overlooking the customer service standards across the lobby and communal areas are in-keeping with our brand standards.
Other duties and responsibilities include
1. Preparation of VIP arrivals
2. Managing the completion and preparation of all services for arriving guests and VIP’s.
3. Managing and assisting in all Front Desk operations.
4. Coordinating the VIP Lounge operation and overseeing the service deliver
5. What we are looking for
6. Previous experience within a similar role
7. Demonstrable experience leading a team
8. Excellent organization and delegation skills
9. Charismatic Lobby presence
What do we offer
10. A very competitive salary
11. Generous service charge
12. Enhanced holiday allowance after 5 years’ service
13. Discounted hotel room rates across our hotels, for you and your friends and family
14. Training and career opportunities
15. Excellent employee facilities including dedicated restaurant.
16. A range of Accor Hotels Benefits