In addition, the role will incorporate contractual activities including advice on performance management and contract variations. You will work closely with key internal departments and stakeholders to enable the delivery of high-quality services internally and to the client.
Working closely with Head of Performance to produce accurate and informative monthly, weekly, and daily reporting both internally and to the client.
* Supporting the Management and Administration of the HAAS contract as well as being integral for any contractual changes throughout the term of the contract.
* Support overall monthly contractual service level reporting including mid-month updates, having a thorough understanding of each performance metric to add context and narrative to performance reporting.
* Increase awareness and ownership within the operation of all Target Performance Levels and associated processes, across all Service Lines to achieve optimum performance whilst ensuring compliant activity.
* Work collaboratively with Operational Teams and Continuous Improvement to gain insight and provide a platform to optimise performance consistently across Quality, Customer Service and Volume Performance.
* Lead liaison role with third party suppliers linked to Specialist Benefits, managing contracts and performance.
* Promote business knowledge of Specialist Benefits and support and address skill gaps, knowledge gaps and process gaps.
* Working closely with the Head of Performance to provide comprehensive and insightful performance reporting.
* Apply continuous improvement methodology to improve the delivery of services, considering the engagement of clinicians, non-clinical support teams, and the claimant journey.
* Effective communication with Senior stakeholders, operational teams, local partners, DWP, and other central functions.
* Contributing to best practice sharing through shared resources, skills, know-how and expertise.
Essential Criteria
* Previous experience with WCA and Specialist Benefits.
* Excellent interpersonal skills and experience in a supervisory/ management role.
* Working knowledge of DWP policy and processes.
* Demonstrable ability to handle multiple priorities while ensuring contractual timelines are met.
* Able to effectively network and collaborate to build and maintain effective relationships internally and externally.
Desirable Criteria
* Understanding the barriers faced by people with physical and mental health difficulties in relation to attendance and engagement with clinical assessments.
* Understanding of the HAAS purpose and approach
* Willingness and motivation to undertake and apply Continuous Improvement methodology training to yellow/ green belt level (Lean Six Sigma methodology)
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