The Roseate Edinburgh is an intimate 5-star luxury
boutique hotel, part of the "Small Luxury Hotels Collection." Ideally
located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely
appointed rooms and suites, a bar & restaurant, meeting room, lounge,
conservatory, and private gardens. Refined, relaxed, luxurious, and intimate,
The Roseate Edinburgh is now looking for a Lobby Ambassador to join our
vibrant team immediately.
We are seeking a responsible, customer-focused individual
with a professional attitude and a passion for delivering exceptional service.
The ideal candidate should have a strong background in Front Office operations
and a keen understanding of Rooms Division and Revenue Management.
Main Duties & Responsibilities:
* Greet
guests warmly and professionally, ensuring a memorable first impression.
* Assist
guests with luggage, door service, and general inquiries.
* Maintain
a clean and inviting entrance and lobby area.
* Monitor
guests and visitors to ensure safety and security.
* Provide
accurate information about the hotel and local attractions.
* Handle
check-ins, check-outs, and reservations efficiently.
* Process
guest accounts correctly, ensuring valid payment methods and
authorizations.
* Respond
to guest inquiries and complaints in a courteous and timely manner.
* Liaise
with other departments to ensure seamless service delivery.
* Ensure
compliance with 5-star service standards, maximizing revenue through room
upgrades and cross-selling to food and beverage outlets.
* Keep
the PMS system up to date and provide an accurate handover at shift
change.
Entry Requirements:
* Previous
Front Office experience in a 4/5* hotel is preferred.
* Outstanding
customer service skills with a positive and professional attitude.
* Well-groomed
appearance, discretion, and reliability.
* Ability
to work well under pressure while maintaining attention to detail.
* Fluent
in English, both spoken and written.
* Enthusiastic
in delivering service excellence.
* Availability
for a Full-Time position, primarily working 5 days on / 2 days off, but
may be required to cover 4 days on / 4 days off for holiday cover, as well
as night shift cover when necessary.
Package Benefits:
* Meals
on duty.
* Provision
and laundry of uniform.
* Employee
recognition awards.
* Performance
review and personal development plan.
* Internal
transfer and promotion opportunities.
* Career
development support.
* Preferential
room rates within the hotel group for you, family, and friends.
Join us and be part of a team that delivers exceptional
hospitality experiences in one of Edinburgh’s most prestigious hotels!
Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.