Calderdale and Huddersfield NHS Foundation Trust
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.
The successful candidates will be required to work a rotation of shifts across both sites, including early's, late's, and nights over 7 days a week including bank holidays (unsocial hours worked attract an enhanced pay in addition to basic salary).
This is a challenging yet rewarding role working as the first point of contact for patients coming into our Emergency Departments. The successful candidate will need to be enthusiastic, motivated and have the confidence to deal with a range of situations and queries.
The successful candidates will have a flexible approach to working, excellent interpersonal and communication skills and be able to provide an excellent patient experience.
Main duties of the job
* Register patients coming into the A&E department, using the electronic computer system.
* Ensure that all relevant patient information is taken and recorded accurately.
* Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
* Escalate any concerns over patients to the relevant clinical staff.
* Book, reschedule and cancel, where necessary, clinic appointments.
* Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
* Deal with face to face enquiries from patients and clinical staff within the department.
* Work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person Specification
Qualifications/Training
* English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application.
* Willingness to undertake any training or development relevant to the role.
* Customer focused training already undertaken.
Knowledge, experience & expertise
* An awareness of the importance of maintaining patient confidentiality at all times.
* Experience of working within a customer focused setting.
* Previous clerical experience in an office/admin/reception environment.
* Motivation to develop the role and themselves within the role.
* Excellent computer skills with knowledge of Microsoft packages.
* Ability to prioritize and meet deadlines.
* Good organisational skills.
* Be innovative and proactive.
* Ensure Quality Assurance throughout the Service Delivery process.
* Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
* Highly motivated.
* Helpful manner.
* Experience of working within an office-based NHS setting.
* Knowledge of the Cerner EPR system including knowledge of the booking process.
Communication & relationships
* Good communication written and verbal skills.
* Ability to work effectively as part of a team to deliver the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Calderdale and Huddersfield NHS Foundation Trust
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