Position: Receptionist – General Administrator
Department: Operations
Position Reports To: Building Manager
Length of Contract: Permanent
Salary: £27,000 - £35,000 based on experience
Hours of Work: 8:30 AM to 5:30 PM, Monday - Friday
Main Duties:
* Provide excellent customer service by greeting and welcoming all guests and employees upon arrival.
* Prepare, arrange, and offer refreshments to guests whilst they wait for their meetings/appointments.
* Manage diaries/calendars
* Direct visitors to the appropriate person and office.
* Answer, screen, and forward incoming phone calls and make external calls as needed.
* Provide basic and accurate information in person and via phone/email.
* Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures).
* Receive, sort, and distribute daily mail and deliveries.
* Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue/change/cancel fobs).
* Order building and office supplies and keep inventory of stock.
* Run daily building checks to ensure that the building is in good order.
* Liaise with the Block Management Company and all building service providers and contractors to maintain the building in good operational order.
* Update calendars, schedule meetings, and book meeting rooms.
* Arrange travel and accommodation and prepare vouchers.
* Maintain records of office expenses and costs.
* Perform other clerical duties such as filing, photocopying, transcribing, faxing, and posting mail.
* Provide effective reception service.
* Write letters and emails on behalf of the property management team.
* Assist the Head of Property Management and provide support to the Property Management team as required.
* Handle general administration for property management – applying for HMOs, landlord licences, record keeping, and liaising with managing agents.
* Perform general personal assistant duties as needed.
Profile:
* Must reside in London, ideally close to Central London.
* Apply only if you have relevant experience.
Qualifications and Skills:
* A-Level/BTEC education or equivalent; additional education or certifications in office administration or management is a plus.
* Previous experience in a receptionist or customer service role is preferred.
* Excellent verbal and written communication skills.
* Professional and pleasant demeanour with a strong customer service background.
* Excellent organisational and multitasking abilities.
* Proficiency in using standard office equipment, including multi-line phone systems and computer software (MS Office, email, and calendar applications).
* Ability to maintain composure in a fast-paced environment and handle difficult situations with tact and diplomacy.
* Familiarity with building access control systems and security protocols is advantageous.
* Flexibility to work shifts, including evenings and weekends, as required.
For this position, you must have the full right to work in the UK.