About the Role: As an IT Support Technician, you'll provide front-line IT assistance, help manage employee onboarding/offboarding, troubleshoot technical challenges, and contribute to smooth daily operations. This in-office role is ideal for someone eager to grow their technical knowledge and be part of a supportive, creative team. If you want to join an environment where learning, problem-solving, and team spirit are valued, we’d love to hear from you Main Responsibilities Provide Front-Line Support: Be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast resolution. Manage Onboarding & Offboarding: Facilitate seamless IT setup for new hires, freelancers, and contractors and handle offboarding processes. In-Person Technical Support: Support employees with meeting room technology, hardware upgrades, and office equipment replacements. Maintain IT Documentation: Track tasks through a ticketing system and develop internal user guides and troubleshooting documents. Collaborate with IT Leadership: Participate in additional projects and tasks as directed by the IT leadership team. Assist with Off-Hours Support: Help with occasional off-hours work or shift changes as required by operations. Outcomes for Success Quick Technical Resolutions: All technical requests are resolved promptly, minimizing downtime. Efficient Onboarding: New employees are set up with IT tools smoothly and on time. Accurate Documentation: User guides and task logs are clear, thorough, and regularly updated. Collaborative IT Environment: You actively contribute to a positive and productive team dynamic. Adaptability in Support Operations: Off-hours or complex tasks are handled efficiently and effectively. About You: Qualifications & Skills Foundational Knowledge: Basic understanding of MacOS and Windows operating systems. Familiarity with network fundamentals, such as DHCP and DNS. Knowledge of permissions management and administration. Proficient in Microsoft Office and Google Workspace. Preferred Certifications: A, CompTIA, or Google IT Support Professional certifications. Experience: Previous experience in creative studios is a plus. Knowledge of Slack and Google Workspace tools is preferred. Soft Skills: Excellent organizational, time management, and problem-solving skills. Ability to work off-hours or rotating shifts when needed. Character Traits Clear Communicator: You have excellent interpersonal and written communication skills. Problem-Solver: You remain calm and logical when troubleshooting technical challenges under pressure. Team Player: You thrive in a collaborative environment and enjoy helping colleagues succeed. Curious & Adaptable: You're passionate about learning new skills and embracing changing priorities. Proactive & Organized: You manage your time efficiently, anticipating potential issues before they arise. Physical Demands & Working Environment Sitting / Standing for extended periods, stooping and kneeling Ability to communicate effectively with verbal, visual, and listening skills Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment and to operate computer keyboard, mouse, and other technical instruments. Able to lift and carry heavy equipment, up to 50 pounds/ 23 kilos.- (e.g. switch and server installs) Ability to climb ladders and work on raised platforms. Ability to comfortably use tools such as screwdrivers and pliers Able to participate in written and oral communications Salary Pay Range £27,000 - £33,000 GBP