Job summary The Glades Neighbourhood Team is a friendly, supportive, and hardworking team who are looking for enthusiastic individuals to join us. We pride ourselves in providing outstanding care to patients in the Wyre Forest in Worcestershire. The team operates from 07:30am to 18:30pm on a seven-day rota including weekends and Bank Holidays, various shift patterns are available. Flexible working opportunities are available. This post is for 18 hours over 3 days out of 7 on a rota basis including weekends & Bank Holidays. We are looking to recruit an administrator who is innovative, dynamic, and keen to join the team in supporting us to deliver high quality care, and to continue our development of integrated care in the community. The role is varied and rewarding. The Neighbourhood Team consists of Community Nurses, Senior Nurse Practitioners, Advanced Clinical Practitioners, Occupational Therapists, Physiotherapists, Healthcare Assistants, and administrators. GP and social care colleagues work closely alongside. We offer a friendly team environment, learning and development opportunities and well-being support. If you would like to discuss informally if this is the right role for you, please get in touch with the Recruiting Manager which can be found on the top right-hand side of the advert. Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Main duties of the job Undertake administrative duties that are specific to the role. Deal with telephone and email enquiries. Deal with incoming and outgoing post, stock ordering and deliveries. Provide administrative support as required, e.g. typing, data inputting, filing, and scanning in line with Trust Policies and Procedures. Liaise and interact with service users and colleagues, as and when required. Facilitate the smooth running of clinics/appointments, ensuring that clinical/non-clinical records are obtained and retrieved, as required. About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer; 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities If you would like to know more, please visit our website. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust. Date posted 23 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number C9798-1113 Job locations Kidderminster Health Centre Practice Bromsgrove Street Kidderminster Worcestershire DY10 1PG Job description Job responsibilities For full details of the duties and criteria for the role please refer to the job description and person specification attached Job description Job responsibilities For full details of the duties and criteria for the role please refer to the job description and person specification attached Person Specification Additional Criteria Essential Willingness to commit to continuing professional development. Tact and discretion for dealing with confidential information. Ability to meet the travel requirements of the role. You understand that we will not provide sponsorship to work for this role. Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception Role Desirable Previous, relevant NHS experience Skills and Abilities Essential Ability to communicate clearly and effectively in English in both verbal and written formats. Good level of literacy and numeracy. Standard IT skills. Good organisational skills. Qualifications Essential Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Knowledge Essential Knowledge of office procedures. Working knowledge of Microsoft Office: Word, Excel and Outlook. Understanding of the Data Protection Act and NHS Code of Confidentiality. Person Specification Additional Criteria Essential Willingness to commit to continuing professional development. Tact and discretion for dealing with confidential information. Ability to meet the travel requirements of the role. You understand that we will not provide sponsorship to work for this role. Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception Role Desirable Previous, relevant NHS experience Skills and Abilities Essential Ability to communicate clearly and effectively in English in both verbal and written formats. Good level of literacy and numeracy. Standard IT skills. Good organisational skills. Qualifications Essential Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Knowledge Essential Knowledge of office procedures. Working knowledge of Microsoft Office: Word, Excel and Outlook. Understanding of the Data Protection Act and NHS Code of Confidentiality. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Kidderminster Health Centre Practice Bromsgrove Street Kidderminster Worcestershire DY10 1PG Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)