Job Title: Customer Service Administrator
Location: Warrington
Job Type: Full-Time
Salary: £12.80ph
Role Overview:
We are seeking a motivated and detail-oriented Customer Service Administrator to join our vibrant team. This role is pivotal in ensuring our customers receive the highest level of service and support. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing information about our products and services. Your exceptional communication skills and commitment to service excellence will play a crucial role in fostering strong relationships with our clients and enhancing their overall experience.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat, ensuring a friendly and professional demeanour.
Assist customers with product-related questions, order status, and account inquiries.
Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate departments when necessary.
Maintain accurate customer records in our database, ensuring all interactions are logged and up to date.
Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
Provide feedback on common customer issues to help identify trends and improve our products and services.
Participate in training and development opportunities to enhance product knowledge and customer service skills.
Support administrative tasks rela...