Contact Centre Team Leader
* Up to £34,000 basic
* Pension
* Remote working with very occasional travel to Surrey or London office for team catchups
* Monday to Friday - no weekends
* Operational hours: (phone number removed) pm - shifts are on a 4-week rota basis
* Private Medical and Dental cover
* 25 days holiday + bank holidays + option to buy up to 5 extra days.
Job Overview: Experienced Team Leader sought to guide a team of 12-15 call centre agents for a financially regulated, multi-award winning client. Working remotely in a team of 7 other TL's, you'll be reporting into the Contact Centre Manager on a daily basis on the activities of your team. We are targeting someone who enjoys motivating, guiding, and supporting a team to achieve and exceed KPIs as well as their own personal targets.
Responsibilities:
1. Communicate via phone and email to provide support to customers and clients on the full range of products and services offered by the client.
2. Conduct performance reviews, 1-2-1's, and weekly team buzz sessions.
3. Implement initiatives and drives for team performance.
4. Manage recruitment and talent planning.
5. Handle absence and holiday requests/cover.
6. Audit, monitor, and review calls to identify improvements and ensure standards are met in line with regulations and company guidelines.
Qualifications: Experience of working in the finance sector and/or a regulated environment would be very beneficial to your application.
Additional Information: Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW14423
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