The Systems Support Administrator will provide high quality, effective and efficient administrative support to the Systems Manager and Systems Support Team.
The post holder will be required to keep the systems used by the department up to date, ensure preparations are made for meetings and projects are supported.
Main duties of the job
1. Support management of clinical systems through weekly service checks
2. Data input into databases, administrative systems and clinical systems
3. Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages
4. Provision of basic training to users
5. Resolution of business and administrative issues and problems in own area of work
6. Organising meetings, meeting rooms and presentations for the department's staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job responsibilities
1. Support management of clinical systems through weekly service checks
2. Data input into databases, administrative systems and clinical systems
3. Acting as a first point of contact for customers and staff dealing with telephone calls and emails to the department, transferring them in a timely manner and taking messages
4. Provision of basic training to users
5. Resolution of business and administrative issues and problems in own area of work
6. Organising meetings, meeting rooms and presentations for the department's staff, these should usually be arranged with plenty of notice but on occasions may require coordination of meetings at short notice
Person Specification
System Administration Experience
* Proven experience in completing administrative tasks
* Knowledge of administrative tasks
Experience
* Demonstrated delivery of excellent customer experience
* Working within an IT support team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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