Job Title: Energy Caseworker - Somali Language
Location: Bristol
Salary: £27,121 per year pro rata
Job Type: Part term, Fix term contract (12 months)
About Us:
CSE is a charity founded in 1979, that helps people and organisations from the public, private and voluntary sectors meet the challenges of rising energy costs and climate change. We do this by giving advice, managing innovative energy projects and undertaking research and policy analysis.
About the role:
The main aim of this role is to provide energy and income maximisation advice to Somali speaking householders in their first language face to face, by phone and at their home. This will include providing information to help householders to access appropriate support, give administrative support to the delivery of projects, provide in-depth support to householders and to maintain accurate and detailed records of all interactions with householders.
Duties and Responsibilities:
An applicant appointed to the role will be expected to:
Engage with local Somali households who need help with their energy issues. Depending on demand the post holder may be required to work with householders outside of the Somali community.
Interpret and translate information and materials to advise and support Somali speaking clients.
Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs, grants for heating and insulation improvements and income ...