Are you fluent in Italian with Customer Service experience?
Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (IT).
The Customer Experience Exec will provide an exceptional customer experience by promptly dealing with any telephone calls, emails or messages from new or existing customers in Italy. Working from the office, home, or hybrid must be able to travel to Burnley for the initial 2 weeks of training. Excellent product training, support, and progression are provided.
The Role
* To deliver an exceptional pre and post sales customer experience by promptly responding to and resolving any calls, messages, or emails in a professional, courteous, and helpful way. This will also include the proactive up-selling of products, the provision of advice, and basic technical troubleshooting.
* To improve the customer experience by proactively anticipating and resolving any issues, which may include communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions, and managing orders, awaiting stock, and ensuring the customer is kept informed.
* To manage Marketplace orders.
* To accurately create new sales and after-sales orders.
* To proactively resolve customer complaints through to resolution to the customer's satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site to try to resolve and improve their experience, providing a polite and professional response to online reviews, acknowledging the concerns raised, and confirming a resolution.
The Candidate
* Experience of working in a contact centre or performing a customer facing role, dealing with complaints and problem resolutions via email, messaging services, social media, and telephone.
* Experience of working in an alternative customer service environment.
All applications are dealt with in the strictest of confidence.
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