Service Administrator - Part Time
12-month contract
16 hours a week - over 3 or 4 days
£14.00 - £15.00 per hour dependent on experience
Location: Based on site in Luton
Our client established over 55 + years ago are looking for a part time Service Administrator for a 12-month contract.
We are looking for a focused individual to provide comprehensive support to the service department, handling customer inquiries, managing engineer's schedules and maintaining accurate records of service contracts and supporting documentation.
Responsibilities: Service Administrator
Answering incoming email and telephone calls.
Liaising with customers with service contract schedules via telephone & email.
Responding to customer service visit call out requests (Breakdowns).
Raising customer quotations for work prior to engineers attending site.
Plan, prioritise & support the movement of service engineers to customer locations.
Scheduling engineers & customers calendars for up-and-coming visits .
On customer requests send out Risk Assessment / Method Statement (RAMS).
Daily communication with technicians to manage and respond to customer requirements.
Ensuring the CRM / customer records are kept fully up to date.
Checking of engineers completed service reports along with supporting documentation.
Generating calibration certificates from engineer's raw data collected on site.
Passing on completed service reports for invoicing.
Entering information onto Excel for service reports logs.
Liaising with colleagues and departments to provide support to customers.Skills / Experience: Service Administrator
Excellent communication skills and telephone manner.
Proficient in administration, particularly in Excel and Microsoft packages.
Effective multitasking ability and composure under pressure.
Strong organisational skills and attention to detail.
A positive, proactive supportive mind-set.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.
For information on other roles, we have available please call (phone number removed) for further details