At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Reporting to the Head of Customer Services, the Customer Services Team Leader is a key leadership role covering all aspects of our domestic and commercial customer service function. Supervising and leading a team of Customer Service Advisors and working with the Operations teams, they will be responsible for ensuring their team work to the highest possible standards in customer service and health and safety. Key responsibilities: Supervising a Customer service Team on a day-to-day basis to ensure KPI targets are met, and performance standards are maintained to a high level Supporting the Head of Customer Services to ensure the highest standards of customer service is achieved by all team members Ensure adherence to customer service strategies and to promote team member awareness of company processes and procedures Conduct monthly performance reviews Working to support the Head of Customer Services in embedding a health and safety focused culture across the customer service team working in partnership with both operational and health and safety colleagues Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlines with the Head of Customer Services Perform joint management duties when the Head of Customer Services is absent or out of office Provide quality customer experience, including interacting with customers, answering customer enquiries. Develop and maintain relationships with key domestic and commercial customers Skills and Qualifications Experience of Customer Services Strong Leadership Skills Strong data entry skills and high levels of accuracy are essential Strong interpersonal and communication skills Strong attention to detail is essential Ability to work effectively within a team and independently Ability to coach, develop and motivate team members Working in collaboration and partnership with other functions and departments Excellent customer experience skills are essential Telephone sales and telephone based sales experience is essential LI-JK1 Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.