Job Role: Customer Service Assistant/Supervisor
Hours per week: 20 Hours per week
Hourly rate: £11.50-£12.00 per hour
Shift pattern: Working 3 days out of 7, mixture of days and evening shifts
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond?
Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. We also have family friendly entertainment centres located at coastal areas across the UK.
As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners.
So, just what would you be doing if your application was successful?
Our Customer Service Assistant/Supervisor roles hold primarily customer service duties. However, in the absence of management or supervisors on shift, you might be asked to step up and carry out supervisory duties until they return. It is when you are carrying out the additional Supervisory duties that you will be eligible for the higher hourly rate. You could be opening or closing a venue or access point, as well as supervising staff on shift in management or supervisor absence.
By delivering excellent customer service, you will play an integral role in the day to day running of our venue. Once you have completed your training, you could be:
* Promoting our excellent offers, promotions and events.
* Providing refreshments and snacks to our customers.
* Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
* Handling cash and providing customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.
We are looking for candidates who are passionate about great customer service and are able to deliver it. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our latest games, tournaments, and to offer food and beverages. Timekeeping is essential, therefore we would expect you to be on time, presentable, and ready to be a great brand ambassador.
So, what’s in it for you?
* Job Security due to our ever expanding business
* Fast track to supervisor promotion for the right candidates
* We pay above the National Living Wage regardless of age!
* Annual Shoe Allowance
* Overtime available.
* Bonuses and recognition for going the extra mile.
* Enhanced Maternity and Paternity packages.
* Employee Development Programme available.
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
* Life Assurance – 3 x annual salary
* HAPI App discounts – retail, travel, cinema etc.
* Discount on Tanning, Lotions and Gym Membership
* Access to a generous refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice which is on our Company website.
OPS1CSA
Job Types: Part-time, Permanent
Expected hours: No less than 20 per week
Benefits:
* Company pension
* Referral programme
* Store discount
Schedule:
* Day shift
Ability to commute/relocate:
* Rotherham S60 1PQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
* We carry out a DBS Check, are you comfortable with this?
* Are you over 18 years of age, due to licensing laws?
Work Location: In person
#J-18808-Ljbffr