Product Support Analyst
Location:Gillingham
Salary:£25,000 - £30,000 per annum
About the Role
We are seeking a detail-oriented and customer-focused Product Support Analyst to join our team in Hempstead. In this role, you will play a key part in ensuring the smooth operation of our products by providing technical support, troubleshooting issues, and working closely with internal teams to enhance the customer experience.
Key Responsibilities
1. Provide first-line and second-line support for product-related queries and technical issues.
2. Investigate and diagnose customer-reported problems, ensuring timely resolution.
3. Collaborate with internal teams, including development, QA, and product management, to escalate and resolve complex issues.
4. Maintain accurate records of reported issues and solutions using ticketing systems.
5. Assist in testing new product updates and enhancements before re...