IT Support local to Ipswich £24,000 18 month FTC - highly likely to go permanent Do you have a passion for IT, but you're struggling to get an opportunity to progress and learn? Are you looking at a career change and you love IT? I have the opportunity for you. We are offering an exciting opportunity for an individual to advance their career in Information Technology in an 18-month fixed-term contract with our client locally to Ipswich, offering training and development through an IT Solutions Technician apprenticeship. The successful candidate will be enrolled in a Level 3 IT Solutions Technician apprenticeship with a local training institute. Following successful completion of the course, there is the likelihood that this will go permanent. Day-to-day of the role: Work within a multi-disciplinary team across a complete solutions lifecycle including requirements gathering, development, testing, implementation, and maintenance. Support users to ensure the IT solutions continue to function as expected and meet business needs. Gain in-depth knowledge of the existing infrastructure to effectively troubleshoot and identify root causes of issues. Engage in various tasks ranging from technical to analytical, focusing on understanding stakeholder and business needs. Ensure timely resolution of service and delivery issues in line with agreed SLAs. Adhere to standard operating procedures and install, configure, and maintain hardware and software components. Conduct various forms of testing such as unit, integration, user acceptance, and performance testing. Comply with information security policies and procedures to protect organizational and customer data. Desired Skills & Qualifications: Strong interest in pursuing a career in IT with a willingness to learn and develop new skills. Basic understanding of Intel-based PC hardware. Familiarity with Microsoft Office technologies and operating systems. Excellent customer service skills and the ability to think both logically and creatively. Professional and independent work ethic, taking initiative where appropriate. Effective communication skills in both written and spoken English. Ability to create and maintain documentation according to best practices and organizational guidelines. A minimum of 3 GCSEs at grade 4 or above, including one core subject. A-Levels and IT-related certifications are desirable but not essential. Benefits: Comprehensive training and development through a Level 3 apprenticeship. Exposure to diverse IT functions and industry best practices. Opportunity to work in a supportive and dynamic environment. Competitive salary and benefits package. To be considered for this opportunity, click apply NOW.