Summary
Interested in becoming a Travel Consultant? dnata Travel B2B are seeking Apprentices to join their award-winning team in Leyland. This exciting opportunity allows you to earn whilst you learn, providing first-hand experience. Duties will include; answering inbound calls in a professional manner, creating and tailoring holidays for travel agents.
Wage
£16,087.50 a year
Commission opportunities.
Training course
Travel consultant (level 3)
Hours
37.5 hours per week. Monday- Saturday, 9.00am- 6.00pm. 5 working days a week will be allocated, 7.5 hours per day. You may work later during peak periods. At least 20% of your working hours will be spent training or studying.
37 hours 30 minutes a week
Possible start date
Monday 19 May
Duration
1 year 3 months
Positions available
8
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Answer calls in a professional and timely manner.
· Deliver outstanding customer service on every call.
· Take inbound calls from travel agents, matching customer requirements to create tailor-made holidays.
· Meet sales targets.
· Maximise all sales opportunities including all ancillary sales opportunities. i.e. day tours, car hire and transfers.
· Minimise losses and errors.
· Reading back all details of customers itinerary.
· Always go the extra mile for every customer.
· Follow up on enquiries/quotes from customers.
· Communicate professionally with customers, internal and external.
Where you’ll work
Lancaster House
Lancashire Enterprise Business Park
Centurion way
Leyland
PR26 6TX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
A S TRAINING (INTERNATIONAL) LIMITED
Your training course
Travel consultant (level 3)
Equal to A level
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Team working
* Patience