Role Overview:
We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS, NVQ Level 3 in a relevant trade, and have a clean driving license.
Key Responsibilities:
* Team Management:
o Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance.
o Allocate jobs to the appropriate operatives based on skills, experience, and availability.
o Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard.
* Reactive Repairs:
o Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently.
o Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants.
* Pre and Post Inspections:
o Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned.
o Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction.
* Tenant Liaison:
o Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner.
o Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants.
* Health & Safety Compliance:
o Ensure that all work is carried out in accordance with health, safety, and compliance regulations.
o Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures.
* Documentation & Reporting:
o Maintain accurate records of all repairs, inspections, and interactions with tenants.
o Provide regular reports to senior management on job completion, team performance, and any issues or delays.
Key Requirements:
* Experience:
o Proven experience in social housing repairs or maintenance, ideally within a supervisory role.
o Strong knowledge of the reactive repairs process and associated administrative tasks.
* Qualifications:
o SSSTS (Site Supervisor Safety Training Scheme) certification.
o NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.).
o Clean, Full UK Driving License (required for site visits and driving company vehicles).
* Skills:
o Excellent leadership and team management skills.
o Strong communication skills to interact with tenants, operatives, and management.
o Good understanding of health & safety regulations within the construction/maintenance sector.
o Ability to work under pressure, managing competing priorities.
* Technical Knowledge:
o A background in a trade (plumbing, electrical, carpentry, etc.) is desirable.
o Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous.
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