At Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our 12th UK base in Bournemouth, we are now recruiting for Passenger Service Supervisors to support our customer-facing teams at the airport, ensuring that fantastic customer service is delivered to our all-important customers!
Why join Jet2.com as a Passenger Service Supervisor?
We offer our valued Passenger Service Supervisor colleagues a range of benefits including:
1. Excellent salary with additional allowances for unsociable hours (hours worked between 11:00pm - 04:59 am).
2. Free Car Parking for all our colleagues at the airport.
3. 34 days holiday entitlement per annum (pro rata for part-time hours).
4. Recommend a Friend scheme (£250 for successful referrals).
5. Life assurance & pension scheme.
6. Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
7. Annual pay review, our famous red uniform, paid training course & much more!
What will you do as a Passenger Service Supervisor?
1. Lead, support and coach your team of Customer Helpers [Passenger Service Agents] to ensure they deliver fantastic levels of customer service.
2. Play an important role in ensuring the efficient running of the day-to-day check-in and boarding operation during your shift.
3. Effectively support our customers and our operation in times of disruption and delays.
4. Work closely with our third-party partners to ensure we deliver a fantastic service.
5. Be an ambassador of our safety-first culture, ensuring you drive the culture through every aspect of the role.
6. Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
This is a varied and fulfilling role with people and operational responsibility, which plays a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include early starts, late finishes, working weekends and bank holidays.
What Skills & Experience will you need?
1. Have experience of coaching and leading teams in a fast-paced, customer-facing airline operational environment.
2. Possess the ability to provide direction and guidance in challenging operational situations.
3. Have a good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.
4. Share our passion for customer service and safety.
We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team.
At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our award-winning team.
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