Epsom - regular travel to our head office in Tunbridge Wells is required. (Hybrid Working: minimum of 2 days in the office)
Purpose:
The Homeownership Team Leader will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator primarily in the Epsom office but may be required to travel to Tunbridge Wells on occasion. Providing a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. To deal with all other associated issues with homeowners as detailed below.
Hours of Work:
35
Contract:
Permanent
6 Months
Notice Period:
1 Month
Who are we?
We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
What will you be doing?
Role Specific Responsibilities
* Line manage and provide guidance on the day-to-day activities of the Epsom Homeownership Team.
* Carry out regular 1-1’s and performance appraisals.
* Monitor performance and where necessary, put plans in place to improve performance.
* Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes.
* Promote a culture of working together across all TCH departments to deliver a co-ordinated and seamless service for customers.
* Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice.
* Monitor the housing/estate management service for shared owners, leaseholders, and freeholders.
* Advise on and deal with leasehold property issues relating primarily to the Epsom leasehold properties, including shared owners and freeholders. But may include the wider TCH properties.
* Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
* Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder’s preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
* Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.
* Monitor the quality of leasehold services provided by TCH particularly regarding estate services.
* Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.
* Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.
* To provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required.
* Be aware of and promote best practice in leasehold management.
* Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of TCH and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate.
* Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes.
* Deal with and liaise between TCH’s different departments as required in relation to building insurance claims from leaseholders.
* Maintain & monitor relevant budgets and databases.
* Deal with complaints in line with TCH’s policy.
* To promote and support the involvement of homeowners through formal and informal channels to influence the service and participate in decision making that relates to their home, neighbourhood, and community.
* To comply with TCH’s standing orders, financial regulations, policies, and procedures.
About You
Education & Qualifications
* Full driving licence and access to a car.
* Experience of managing leasehold or shared ownership housing.
* Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services.
* Experience of managing a team. (Desirable)
* Demonstrable ability to build and sustain effective external networks.
Behaviours
* Excellent interpersonal skills including the ability to influence and persuade.
* Problem solving skills and experience.
* Demonstrates resilience in pressured and stressful situations.
* The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive improvement.
* Able to analyse information and data logically and reach sound conclusions.
* Excellent written and verbal communication skills.
* A personal commitment to a culture that emphasises continuous improvement through staff development and personal growth.
* The ability to interact and build productive relationships internally and externally.
Why Choose Us
* Contributory pension scheme 4% to 10% matched contributions
* Free onsite car parking
* Life assurance of 4x annual salary (Terms and Conditions apply)
* 30 days annual leave in addition to bank holidays
* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
* Enhanced maternity, paternity, and shared parental leave provision
* Access to an extensive range of corporate discounts on shopping, travel & days out
* Travel loan
Apply
Internal Applications
Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.
External Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.
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